About

About TrackLogy

TrackLogy is a shipment tracking platform built for modern ecommerce brands. We give online stores real-time visibility into their shipments, help them reduce WISMO (Where Is My Order) support tickets, and keep their customers informed with branded delivery notifications.

What We Build

TrackLogy connects ecommerce businesses to 1,200+ global shipping carriers through a single REST API. Instead of integrating with each carrier individually, brands can add a tracking number once and get live status updates, full event history, and automatic customer notifications — all from one dashboard.

Core Platform

  • Shipment Tracking API — A unified REST API that queries 1,200+ carriers including UPS, FedEx, DHL, Royal Mail, Australia Post, and hundreds of regional carriers. Full OpenAPI 3.1 specification available.
  • Customer Notifications — Automated email (via Brevo) and SMS (via Twilio, MSG91, Vonage, Textlocal, AWS SNS) messages triggered on each tracking event. Templates are fully customizable per brand.
  • WooCommerce Integration — A native WordPress plugin that auto-syncs WooCommerce orders into the TrackLogy tracking system, with no manual tracking entry required.
  • Webhook Delivery — Real-time JSON webhooks fired on every status update, letting external systems react immediately to shipment events.
  • Analytics & Billing — Usage tracking, tracker balance management, and transparent invoicing.

Who Uses TrackLogy

TrackLogy is built for:

  • Ecommerce brands that want to reduce customer support load from delivery inquiries
  • Developers and agencies that build post-purchase tracking pages or fulfilment integrations
  • 3PLs and logistics operators that need multi-carrier visibility in a single API
  • WooCommerce store owners who want native tracking sync without custom development

Our Philosophy

We believe shipment visibility should be simple, reliable, and affordable. We focus on a clean REST API, honest pricing with a free trial, and documentation that actually explains how things work — including the edge cases.

Contact & Support

For billing questions, account issues, or technical support, email us at [email protected]. We respond to all inquiries within one business day.

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