WooCommerce Integration

The TrackLogy WooCommerce plugin automatically syncs tracking numbers to your TrackLogy workspace whenever an order is fulfilled. Installation takes a few minutes — after that, everything runs in the background with no manual steps.

What the Plugin Does

Monitors WooCommerce orders for fulfillment (when a tracking number is added to an order)
Automatically creates a shipment in TrackLogy with the tracking number, order details, and customer info
Allows TrackLogy to track the shipment and update its status in real time
Your TrackLogy dashboard shows all WooCommerce shipments alongside any manually added ones

WooCommerce shipments are excluded from TrackLogy's email and SMS notification system. WooCommerce manages its own customer email notifications. TrackLogy tracks the shipment status but does not send emails or SMS for WooCommerce-sourced orders.

Installation

Download the plugin

The TrackLogy for WooCommerce plugin is available on the official WordPress plugin directory:

WordPress.org (recommended): Search "TrackLogy for WooCommerce" in your WordPress admin → Plugins → Add New, or install directly from wordpress.org/plugins/tracklogy-for-woocommerce (opens in a new tab)
TrackLogy dashboard: my.tracklogy.com/integrations (opens in a new tab) — find WooCommerce and click Get Plugin

Upload and activate

Log in to your WordPress admin panel
Navigate to Plugins → Add New → Upload Plugin
Choose the downloaded ZIP file and click Install Now
Click Activate Plugin

Connect to TrackLogy

In your WordPress admin, open the TrackLogy menu in the sidebar (or go to WooCommerce → TrackLogy).

Click the Connect Store button. This opens the TrackLogy connection approval page.

No API key entry is required in WordPress. The connection is handled automatically — credentials are exchanged securely between the plugin and TrackLogy.

Approve the connection

On the TrackLogy approval page:

Sign in to your TrackLogy account if prompted
Review the store details shown
Click Approve Connection

TrackLogy sends the credentials to your WordPress store automatically, and you are redirected back to your WordPress admin with a "Store connected" confirmation.

That's it — the plugin is now active and will auto-sync all future orders.

How Auto-Sync Works

Once connected, everything is automatic. When a tracking number is added to a WooCommerce order, the plugin sends a request to:

POST https://api.tracklogy.com/v1/shipments

With the following data extracted from the WooCommerce order:

Field	Source
`tracking_number`	Tracking number on the order
`tracking_provider`	Carrier selected (if available)
`customer_name`	WooCommerce billing name
`customer_email`	WooCommerce billing email
`customer_phone`	WooCommerce billing phone
`customer_address`	WooCommerce shipping address
`order_id`	WooCommerce order ID
`order_number`	WooCommerce order number
`store_url`	Your WordPress site URL
`source`	`woocommerce`

Store Management

When the plugin first syncs a shipment from your store, TrackLogy automatically creates a store record linked to your WordPress URL. You can find and manage this store under Dashboard → Stores.

If the same store URL is detected again, subsequent syncs will link to the existing store record (no duplicates).

Disconnecting

A store can only be disconnected from the TrackLogy dashboard, not from WordPress. Go to Dashboard → Stores, find your store, and remove it. TrackLogy will automatically notify the plugin to clear its credentials.

Webhook (Real-time Status Updates)

The plugin registers a webhook endpoint that TrackLogy uses to push real-time status updates back to your store:

https://your-store.com/wp-json/tracklogy-for-wc/v1/webhook

This allows the plugin to update WooCommerce order notes and trigger actions (such as marking an order as delivered) when a shipment status changes.

Troubleshooting

Shipments not appearing in TrackLogy

Verify the store shows as connected in the TrackLogy menu in your WordPress admin
Check that the order has a tracking number saved
Look in the WordPress error log for any API error responses

"Tracker balance is not available" error

Your TrackLogy tracker balance is exhausted. Upgrade your plan →

Connection page shows an error

Ensure your WordPress site is publicly reachable (not behind maintenance mode or a firewall)
Check that outbound HTTPS requests to api.tracklogy.com are not blocked

For further help, contact [email protected].

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