Plans & Tracker Balance
How Tracker Balance Works
Every time you add a new unique tracking number to TrackLogy, one tracker is consumed from your workspace balance. Duplicate tracking numbers — the same number within the same workspace — are not double-charged.
Key rules:
- 1 new tracking number = 1 tracker deducted
- Trackers are deducted at the time of shipment creation
- Deleting a shipment does not refund the tracker
- Monthly plan allowances reset at the start of each billing period
Your current balance is always visible in Dashboard → Billing.
Plans
| Trackers / Month | Price |
|---|---|
| 100 (Trial) | Free — 14 days |
| 20 | Free Forever |
| 100 | $11 / month |
| 300 | $23 / month |
| 500 | $35 / month |
| 1,000 | $59 / month |
| 2,000 | $109 / month |
| 3,000 | $159 / month |
| 5,000 | $239 / month |
| 7,000 | $329 / month |
| 10,000 | $449 / month |
| 15,000 | $649 / month |
| 20,000 | $849 / month |
| 20,000+ | Contact us |
Yearly billing is available for all PRO plans at approximately two months free. Switch to annual billing in Dashboard → Billing → Manage Subscription.
Need More Trackers?
If you need more than 20,000 trackers/month, contact us for a custom plan:
Email: [email protected]
Viewing Your Balance
Go to Dashboard → Billing to see:
- Current balance and active plan
- Usage for the current period
- Next reset date
- Transaction history — balance additions, monthly resets, and plan changes
Balance Depletion
When your balance reaches 0, new shipment registrations are blocked until the balance is refilled — either via monthly reset or a plan upgrade. Existing tracked shipments continue to receive status updates normally.
If the API returns a 402 Payment Required error when creating a shipment, your tracker balance is exhausted. Upgrade your plan or wait for the next monthly reset.
Upgrading
Click Change Plan in Dashboard → Billing. Paid plans are handled via Stripe — no manual billing. Plan changes take effect immediately and your tracker balance is topped up to the new allowance right away.
Downgrading
You can switch to a lower plan at any time. The new allowance takes effect at the start of your next billing period. Existing shipments are not affected.
Cancellation
Cancellation stops renewal at the end of the current billing period. Your tracker balance and features remain active until then. After cancellation, the workspace moves to the Free Forever plan.
To cancel, go to Dashboard → Billing → Manage Billing and select Cancel Subscription in the Stripe portal.