Frequently Asked Questions
What is TrackLogy?
TrackLogy is a shipment tracking platform for e-commerce brands. It lets you add tracking numbers, monitor shipments across 1,200+ carriers in real time, and automatically send branded email and SMS notifications to your customers when their order status changes.
You can use TrackLogy via the dashboard (opens in a new tab), the REST API, or the WooCommerce plugin.
How does tracker balance work?
Every time you register a new tracking number (create a new shipment), one tracker is deducted from your workspace's balance. Your plan determines how many trackers you get per month.
For example, a PRO plan with 500 trackers/month gives you 500 new shipments per period. Once you use them, you can't add new shipments until your balance resets at the start of the next billing period — or until you upgrade.
Deleting a shipment does not refund the tracker.
Which carriers are supported?
TrackLogy supports 1,200+ shipping carriers globally, including FedEx, UPS, DHL, USPS, Royal Mail, Australia Post, Canada Post, India Post, Aramex, and many more regional carriers.
You can also enable auto-detection — just provide the tracking number without a carrier slug and TrackLogy will identify the carrier from the number format.
Can I use SMS notifications?
Yes, but SMS is disabled by default and requires you to configure an SMS provider. TrackLogy supports:
- Twilio (global)
- MSG91 (India)
- Vonage / Nexmo (global)
- Textlocal (UK and India)
- AWS SNS (for AWS users)
Go to Dashboard → Store Settings → SMS to set up your provider and enter credentials.
Note: SMS notifications are not available for WooCommerce stores.
Is there a WooCommerce plugin?
Yes. The TrackLogy WooCommerce plugin automatically syncs tracking numbers to your TrackLogy workspace when orders are fulfilled. Install it from your TrackLogy dashboard, enter your API key in WooCommerce settings, and it handles everything automatically.
What happens when my free trial ends?
When your 14-day free trial ends, your account automatically moves to the Free Forever plan — 20 trackers per month, free forever. No action required.
All your existing shipments and data are preserved. You can continue using all TrackLogy features within the 20-tracker monthly limit.
See Free Trial →
How do I get more trackers?
Upgrade your plan in Dashboard → Billing. All paid plans are PRO — pick the tracker volume that fits your needs:
| Trackers / Month | Price |
|---|---|
| 20 | Free Forever |
| 100 | $11 / month |
| 300 | $23 / month |
| 500 | $35 / month |
| 1,000 | $59 / month |
| 2,000 | $109 / month |
| 3,000 | $159 / month |
| 5,000 | $239 / month |
| 7,000 | $329 / month |
| 10,000 | $449 / month |
| 15,000 | $649 / month |
| 20,000 | $849 / month |
| 20,000+ | Contact us |
Is my data secure?
Yes. TrackLogy is built with security as a priority:
- All API communication uses HTTPS (TLS 1.2+)
- API keys are hashed and never stored in plain text
- Customer email and phone data is stored encrypted at rest
- Access is scoped to your workspace — you cannot see another user's shipments
- Team member access is controlled per workspace
What is the API base URL?
https://api.tracklogy.comAll endpoints are versioned under /v1. Authentication uses Bearer tokens.
curl https://api.tracklogy.com/v1/shipments \
-H "Authorization: Bearer YOUR_API_KEY"See API Reference →
How do I cancel my plan?
- Go to Dashboard → Billing
- Click Manage Billing to open the Stripe billing portal
- Select Cancel Subscription
After cancellation, you'll stay on your current plan until the billing period ends, then automatically move to the Free20 plan. Your data is not deleted.
Where do I get support?
Email us at [email protected]. We respond to all inquiries as quickly as possible.
Have a feature request or found an issue? We want to hear from you — your feedback directly influences what we build next.