Email Notifications

TrackLogy sends branded email notifications to your customers whenever their shipment status changes. Emails are sent through Brevo (formerly Sendinblue) using your own Brevo API key — so they come from your domain, not TrackLogy's.

How Email Notifications Work

A shipment's status changes (e.g. carrier picks it up)
The new status maps to an email template key (e.g. in_transit)
If this status is enabled in your store's email settings, an email is queued
TrackLogy checks that the shipment has a customer_email set
If the same status email hasn't been sent before for this shipment, it sends via Brevo
The email uses your custom template (or a built-in default) with variables substituted

The same status email is sent at most once per shipment. This prevents duplicate notifications if a carrier briefly re-reports an earlier status.

Setting Up Brevo

Create a Brevo account

Get your Brevo API key

In Brevo, go to SMTP & API → API Keys and create a new API key.

Add the key to TrackLogy

In your TrackLogy dashboard, go to Store Settings → Email for the store you want to configure. Paste your Brevo API key.

Set your sender details

Enter your sender name (e.g. "Your Store Name") and sender email address. Make sure the sender domain is verified in Brevo.

Per-Status Enable/Disable

You can independently enable or disable email notifications for each status. By default:

Status	Email Enabled
`in_transit`	Yes
`out_for_delivery`	Yes
`delivered`	Yes
`exception`	Yes
`failure`	Yes
`return_to_sender`	Yes
`on_hold`	Yes

Toggle these in Dashboard → Store Settings → Email or via the notification settings API.

Custom Email Templates

For each status, you can customize:

Field	Description
`subject`	Email subject line (supports template variables)
`heading`	Large heading inside the email body
`body`	Main email body text (supports template variables)
`button_text`	Call-to-action button label (default: "Track My Order")
`button_color`	CTA button background color (hex)

Template Variables

Use {curly_brace} syntax in your subject, heading, and body:

Variable	Value
`{customer_name}`	Customer's full name
`{order_id}`	Order ID or order number
`{tracking_number}`	The shipment's tracking number
`{tracking_link}`	URL to the branded tracking page
`{courier_name}`	Carrier display name (e.g. "FedEx")
`{shipment_status}`	Human-readable status label (e.g. "In Transit")
`{est_delivery_date}`	Estimated delivery date if set
`{store_name}`	Your store's display name

Example Subject

Your order {order_id} is on its way!

Example Body

Hi {customer_name},

Great news! Your order {order_id} has been picked up and is currently in transit with {courier_name}.

Tracking Number: {tracking_number}
Estimated Delivery: {est_delivery_date}

Thank you for your order!
{store_name}

Email Design Settings

Beyond templates, you can customize the overall email design:

Logo — Upload your store logo (shown in the email header)
Logo position — Left, center, or right
Show store name — Toggle the text store name in the header
Header color — Background color of the email header
Email background color — Outer background
Card background color — Inner content area background
Text color — Main body text color
Heading color — Heading text color
Dark mode — Enable dark-themed email design

Configure these in Dashboard → Store Settings → Email → Design.

Branding Fields

Setting	Description
`branding_name`	Store display name shown in the email header
`branding_icon`	Small icon URL shown in the header
`branding_logo`	Full logo URL shown in the header
`sender_email`	From address for outgoing emails
Social links	Facebook, Instagram, Twitter, etc. shown in footer

Default Templates

If you haven't customized a template, TrackLogy uses built-in defaults. These are fully functional but generic. Customizing them with your brand's voice is strongly recommended.

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