Contact & Support

We're here to help you integrate TrackLogy and get the most out of the platform.

Get in Touch

Email: [email protected]

We respond to all inquiries within one business day. For fastest response, include your workspace name or API key prefix and a description of what you're trying to achieve.

Self-Service Resources

Before emailing us, you may find your answer faster in:

• FAQ — Common questions about setup, billing, and carrier support
• Getting Started Guide — Step-by-step setup for new accounts
• API Reference — Full endpoint documentation with request/response examples
• Webhook Troubleshooting — Diagnose delivery failures with error code explanations
• Billing Documentation — Plans, tracker balance, and invoice questions
• Security Documentation — Authentication, data handling, and compliance questions

Reporting Issues

If you've found a bug in the API or documentation:

1. Check if the issue is already covered in Webhook Troubleshooting or FAQ
2. Email [email protected] with:
   • Your API key prefix (e.g. tlg_abc...)
   • The full request you made (method, URL, headers, body — redact your key)
   • The response you received
   • What you expected to happen

Account & Billing

For account management, plan changes, refunds, or invoice questions, email [email protected] with your account email address.

See our Refund Policy (opens in a new tab) for details on billing disputes.

Dashboard

Manage shipments, API keys, stores, and team members at my.tracklogy.com (opens in a new tab).

Legal & Compliance

For data privacy requests, DPA inquiries, or security disclosures:

• Email: [email protected]
• Privacy Policy: tracklogy.com/legal/privacy (opens in a new tab)
• Data Processing Agreement: tracklogy.com/legal/dpa (opens in a new tab)
• Terms of Service: tracklogy.com/legal/terms (opens in a new tab)